Contact us now for your 2026 stay.
Contact us now for your 2026 stay.
Privacy Policy for The Folly Cottages Website
Effective Date: September 2018
At The Folly Cottages ("we", "us", "our"), we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy outlines how we collect, use, and safeguard your personal data when you visit and use our website, www.thefollycottages.co.uk, and make bookings for holiday lets.
Please read this policy carefully to understand how we handle your information.
1. Information We Collect
We collect both personal and non-personal information from you when you visit our Site, register, book a property, or use other services offered on the Site. The types of information we collect may include:
Personal Information:
Contact Details: Name, email address, phone number, and billing address.
Booking Information: Reservation dates, number of guests, special requests, and payment details.
Payment Information: Credit card details or other payment method information (processed securely by third-party payment processors).
Non-Personal Information:
Site Usage Data: IP address, browser type, device information, referring website, and pages visited on our Site.
Cookies and Tracking Technologies: We use cookies to enhance your browsing experience, remember your preferences, and analyze how you use our Site.
2. How We Use Your Information
We use the information we collect for various purposes, including:
To process and manage bookings: To confirm your reservation, provide booking details, and communicate important information about your stay.
To improve our services: To enhance the functionality and performance of the Site, and customize your user experience.
To send communications: To send you confirmation emails, booking reminders, special offers, newsletters, or other updates related to our services (you can opt out of marketing communications at any time).
To comply with legal obligations: To fulfil legal requirements, resolve disputes, and enforce agreements.
3. Sharing Your Information
We do not sell or rent your personal information to third parties. However, we may share your information in the following circumstances:
Service Providers: We may share your personal information with trusted third-party service providers who assist us with booking processing, payment processing, email delivery, and analytics.
Legal Requirements: We may disclose your personal information if required by law, regulation, or legal process, or to protect the rights, property, or safety of [Your Company Name], our users, or others.
4. Security of Your Information
We take reasonable precautions to protect your personal information from unauthorized access, use, or disclosure. This includes using secure socket layer (SSL) encryption for online transactions and storing data on secure servers. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
5. Cookies and Tracking Technologies
Our Site uses cookies and similar tracking technologies to enhance your experience, personalize content, and analyze site usage. Cookies are small data files stored on your device that help us remember your preferences and improve our services.
You can choose to disable cookies in your browser settings; however, please note that some features of the Site may not function properly without cookies.
6. Third-Party Links
Our Site may contain links to third-party websites or services that are not operated by us. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review the privacy policies of any external sites you visit.
7. Data Retention
We retain your personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, including for legal, accounting, or reporting requirements. After this period, your data will be securely deleted or anonymized.
8. Your Rights
Depending on your location, you may have certain rights regarding your personal information, including:
Access and Correction: You have the right to access and correct your personal information.
Deletion: You may request the deletion of your personal data, subject to legal and contractual obligations.
Opt-Out: You can unsubscribe from marketing communications at any time by following the unsubscribe instructions in emails or contacting us directly.
To exercise any of these rights, please contact us at [Your Contact Email].
9. Children's Privacy
Our services are not intended for children under the age of 16. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected information from a child, we will take steps to delete that information as soon as possible.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any changes will be posted on this page with the updated effective date.
11. Contact Us
If you have any questions or concerns about this Privacy Policy or the way we handle your personal information, please contact us at:
The Folly Cottages
Lower Leigh Farm
Tokes Lane
East Knoyle
SP36BZ